Effective Date: 24 January 2026

At Crow Health Solutions, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and store your information in compliance with the Privacy Act 1988 (Cth) and NDIS Practice Standards.

1. Collection of Personal Information

We may collect personal information when you:

Register for our services

Make inquiries or contact us

Use our website, including through online forms

The information we may collect includes your name, contact details, date of birth, health information relevant to NDIS services, and payment information if applicable.

2. Use of Your Information

Your personal information is used to:

Provide NDIS support and services

Respond to your inquiries and requests

Manage service delivery and maintain records

Meet legal and regulatory obligations

We do not use your information for unrelated marketing purposes without your consent.

3. Disclosure of Information

We may share your information with:

NDIS and related health service providers where necessary for service delivery

Our staff and contractors under strict confidentiality agreements

Government authorities if required by law

We will never sell your personal information to third parties.

4. Storage and Security

We implement strict security measures to protect your personal and health information from misuse, interference, loss, or unauthorized access. Information is stored securely in electronic and/or physical formats as required.

5. Your Rights

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Withdraw consent for certain uses of your information (where applicable)

To exercise these rights, please contact us at info@crowhealthsolutions.com.au.

6. Cookies and Online Tracking

Our website may use cookies and tracking technologies to improve your experience. This data is anonymous and does not personally identify you. You can choose to disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

8. Contact Us

For questions about your privacy or this policy, please contact:

Crow Health Solutions
Email: info@crowhealthsolutions.com.au